You may choose not to give your personal information to us. However, if you choose not to give us your personal information we may not be able to provide our services to you. By providing us with your personal information you consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.
If you have any questions about this policy, please contact the privacy officer in charge at [email protected]
The information we collect and how we collect it
The types of personal information and personal data that we collect directly from you or from third parties may include (but is not limited to) your name, address, email, telephone numbers, job title and industry and those of the personnel who work or represent you.
Whenever it is reasonable and practicable to do so we will collect information about you directly from you. This includes collecting information when you apply for a job, when you request information, training or services from LUGBulk.com or when you arrange a demonstration of our products and services.
However, we may also collect information about you (including personal information) from other sources including when performing services for you, through our platform and from publically available sources such as Twitter, LinkedIn profiles, company websites, online directories and/or third parties. We may also collect personal information from you via websites or cookies.
To register as a user with LUGBulk.com, you are asked to provide us with Personal Information, which includes your name, company name, position in the company, email address, phone number and company address or personal address. This information about you may also be entered on the LUGBulk.com platform by your company’s administrator, in order for you to use the platform.
If you want to contribute to a LUGBulk.com feedback or help forums, you are required to register using an email address and username.
In relation to a customer’s use of the LUGBulk.com platform, LUGBulk.com operates and maintains its software and service platform in accordance with applicable laws. However, the customer is responsible for the collection, use and disclosure of any information submitted by it or users to the LUGBulk.com platform. LUGBulk.com does not review or monitor any collection, use or disclosure by clients or users of information submitted to, shared or stored in the LUGBulk.com platform. To the extent permitted by law, and otherwise subject to the terms of any agreement in place between LUGBulk.com and the relevant client, LUGBulk.com bears no responsibility to any client, user or third party in relation to the collection, use and disclosure of any information stored on the LUGBulk.com platform.
How that information is used
We may use your personal information for the following purposes:
to provide requested information, products and/or services to you;
to investigate and respond to claims from you;
to contact you, where necessary;
to process any application for employment that you make;
to tailor your experience on our website and to direct you to content we believe will be of interest to you;
to provide you with information in connection with complementary products and services to those of LUGBulk.com;
to refine our database;
for product and service development and to share positive testimonials with others;
to transfer any of the assets and or operations of LUGBulk.com to another party;
unless you have indicated otherwise, opted-out or it is prohibited by applicable laws, to provide information about products and services which we expect may be of interest to you. However, in each marketing message you will be provided with the ability to opt-out from receiving future marketing messages; and
for other purposes required or permitted by applicable law.
If you receive promotional information from LUGBulk.com and do not wish to receive this information any longer, you may remove your name from our list by contacting LUGBulk.com at [email protected] asking to be removed from our mailing list or follow the instructions in any marketing communication you receive.
Who we disclose that information to
The nature of the LUGBulk.com platform means that our customers may disclose personal information across the platform to various authorised individuals and organizations appointed by such customers. We do not take part in or verify the conduct of such disclosure and ours terms of supply with customers requires the customer to ensure such activities comply with all applicable laws, including data protection law.
We may disclose your personal information to third party service providers who assist us to facilitate the products and services that we provide. These third parties may be located in various countries, across the globe. They provide services in connection with our products and services, for example by providing hosting, legal, accounting or marketing services or other support services. All such parties are under an obligation to maintain the security and confidentiality of Personal Information and to process such information in accordance with LUGBulk.com’s instructions.
Where a disclosure is made to a third party for the purposes of processing your personal information on our behalf, we will ensure by using contractual or other means that disclosed personal information is (i) not kept at the data processor/service provider for longer than is necessary for the purpose of processing the information/providing the service to us and (ii) protected from unauthorized or accidental access, processing, erasure, loss or use.
Before disclosing your information to an offshore third party we will undertake an appropriate level of due diligence to assure ourselves that the offshore third party is capable of complying with the requirements of the applicable privacy laws.
Any Personal Information supplied to LUGBulk.com or any of its subsidiaries may (as permitted by and in accordance with applicable law) also be shared within the internal company group to facilitate our business activities across countries and the provision of our products and services.
LUGBulk.com can aggregate your non-personally identifiable data
By using the products and services of LUGBulk.com, you agree that LUGBulk.com can access, aggregate and use non-personally identifiable data LUGBulk.com has collected from you. This data will in no way identify you or any other individual.
LUGBulk.com may use this aggregated non-personally identifiable data to:
assist us to better understand how our customers are using our products and services;
provide our customers with further information regarding the uses and benefits of our products and services;
enhance our customer’s experiences and practices, including by creating useful insights from that aggregated data such as benchmarking; and
otherwise to improve our products and services.
You are responsible for transfer of your data to third-party applications
Keeping information accurate and up to date
We take reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time (via the Contact Details above) and ask for its correction if you feel the information we have about you is inaccurate or incomplete.
Keeping information secure
We take all practicable steps to protect your personal information from misuse, interference, loss, unauthorized or accidental access, and modification, processing, erasure or disclosure.
For how long does LUGBulk.com keep personal information?
The time period for which LUGBulk.com keeps information varies according to what the information is used for. In some cases there are legal requirements to keep information for a minimum period. Unless there is a specific legal requirement for LUGBulk.com to keep the information, LUGBulk.com will keep Personal Information for so long as it is necessary for the purpose for which it was collected or for such other purposes for which consent has been obtained or LUGBulk.com is otherwise permitted or authorized by law to use the Personal Information.
How you can access your information
You can contact us to request access to your information at our Contact Details above. Once we have verified your identity, in normal circumstances we will give you full access to your personal information that we hold. However, there may be some legal or administrative reasons to deny access. If access is denied, we will provide you with the reason why.
A cookie is a small data file that contains information about a visit to a web site. This information is provided by an individual’s computer the first time it visits a web server. The server records this information in a text file and stores this file on the hard drive. When that individual visits the same web site again the server looks for the cookie and structures itself based on the information provided.
LUGBulk.com cannot guarantee or accept responsibility for the privacy practices or the content of websites to which we provide links.
Complaints and dispute resolution
If you have a complaint about how we have collected, used or disclosed your personal information, or if we have not corrected or provided you access to your personal information, then you may contact our Privacy Officer to make a complaint at the email or address detailed above.
LUGBulk.com will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information by reference to the principles contained in this Policy. If we fail to respond to your concerns, or if you are dissatisfied with the response that you receive from us, you may have the right, depending on the jurisdiction, to make a complaint to the applicable regulator.
We will cooperate with all applicable authorities to resolve any data protection dispute.